Skslot Privacy Policy – Malaysia User Data Protection

01 Introduction

Skslot ("we", "Platform" or "skslot") takes seriously our responsibility to protect the privacy of every user who entrusts us with their personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal data when you use the skslot platform, including our website and mobile app.

This document is prepared in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform operating for Malaysia users, we fully comply with the data protection legal requirements in force in this country.

This Privacy Policy applies to all registered users of skslot, visitors to our website, and anyone who interacts with our platform in any way. By continuing to use our services after reading this document, you confirm your consent to the practices described herein.

02 Data We Collect

Skslot collects various types of personal data to enable us to provide you with a secure, efficient, and tailored service. The data we collect is divided into two main categories:

Data you provide directly:

• Full name as shown on your official identification document (MyKad or passport).
• Identification card number (MyKad) or passport number.
• Date of birth for age verification purposes.
• Active email address and Malaysia mobile phone number.
• Current residential address.
• Bank account details for processing deposits and withdrawals.
• KYC supporting documents such as copies of MyKad or bank statements.
• Information you share when contacting our customer support team.

Automatically collected data:

• IP address and associated geographic location information.
• Device type, operating system, and browser version.
• Activity log data within the platform, including games played and bets placed.
• Cookie information and session identifiers.
• Deposit and withdrawal transaction records.
• Usage patterns and game preferences.

03 How We Use Your Data

The personal data we collect is used for the following purposes, all aimed at enhancing your experience on the skslot platform:

• Identity verification and KYC: Verifying that every user is a real individual who meets the age and regional eligibility requirements.
• Transaction processing: Handling deposits, withdrawal of winnings, and other financial operations quickly and accurately.
• Account maintenance: Managing your account including security settings, transaction history, and user preferences.
• Service communications: Sending important notifications about your account, transactions, security updates, and policy changes.
• Customer support: Providing effective and relevant assistance whenever you contact our team.
• Fraud prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Platform improvements: Analysing usage patterns to improve the interface, performance, and overall user experience.
• Legal compliance: Meeting reporting obligations to the relevant authorities when required by law.

04 Data Sharing with Third Parties

Skslot does not sell your personal data to any party. However, under certain circumstances, we may need to share some of your information with selected third parties:

• Payment providers: Banking institutions and digital wallet providers such as FPX, Maybank2u, CIMB Clicks, and Touch 'n Go eWallet require certain information to process your transactions.
• Technology service providers: Companies that help us operate the platform infrastructure, including server hosts and software providers, are bound by strict confidentiality agreements.
• Statutory authorities: We will disclose required information to the authorities when mandated by Malaysian law or a valid court order.
• Auditors and professional advisors: Within the scope of their work only, subject to professional confidentiality obligations.

05 Data Security

Protecting your personal data from unauthorised access, loss, or disclosure is a top priority at skslot. We implement a comprehensive range of technical and organisational security measures:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Encryption of sensitive data in databases using industry-standard encryption algorithms.
• Role-based access control (RBAC) ensures that only authorised staff can access user data.
• Round-the-clock 24/7 security monitoring to detect any suspicious activity.
• Regular penetration testing and security audits conducted by independent parties.
• Mandatory data security training programme for all skslot staff.
• Secure data backup systems and tested disaster recovery procedures.

While we take all reasonable precautions, no security system can be guaranteed to be 100% impenetrable. In the event of a data breach that affects you, we are committed to notifying you within the timeframe required by applicable law.

06 Cookies and Tracking Technologies

Skslot uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website or use our app.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Storing your personal settings such as preferred language and display preferences for your convenience.
• Analytics Cookies: Helping us understand how users interact with the platform for continuous improvement purposes.
• Security Cookies: Used to detect and prevent fraudulent activity and to protect your account.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and user experience of the skslot platform.

07 Data Storage and Retention

Skslot retains your personal data for as long as necessary for the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian law.

• Active account data: Retained for the entire duration your account remains active on the skslot platform.
• Financial transaction data: Retained for a minimum of seven (7) years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
• KYC Documents: Retained for the period specified by the relevant legal compliance requirements.
• Data after account closure: Some data may be retained for a specified period after account closure for legal compliance purposes and to resolve any outstanding disputes.

08 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and skslot's internal policies, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the skslot customer support team via the live chat on the platform. We will process your request within the timeframe required by applicable law.

09 Children's Privacy

The skslot platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18.

If we discover that we have collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account.

10 Amendments to the Privacy Policy

Skslot reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. We will notify you of any significant amendments via email or in-platform notification before those changes take effect.

The date of the last amendment will always be displayed at the top of this document. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the skslot platform after any amendments take effect will be considered your acceptance of the updated terms.

11 Contact Us

If you have any questions, concerns, or complaints regarding how skslot handles your personal data, or if you wish to exercise any of your rights under Malaysia's PDPA, please contact our team through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
• Support Email: [email protected] (displayed as text only).
• Help Centre: Visit the FAQ us for answers to frequently asked questions.

Our team will acknowledge receipt of your request within 24 hours and aim to resolve it within 14 business days. For more complex requests, we will keep you informed of the progress and the expected resolution timeframe.